Payment / Dispatch
Shipping and Payment
Germany and the German Islands:
Free shipping within Germany and the German islands*. Outside Germany / International:
Within the EU countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The United Kingdom, Great Britain and Northern Ireland, Cyprus) as well as Monaco, we offer free shipping*.
When shipping to Switzerland, Norway and Liechtenstein, we charge a proportionate shipping and delivery cost of 20% of the gross sales price including VAT.
Shipping / deliveries to non-EU countries are calculated without the statutory value added tax. If the delivery is to non-EU countries, additional duties, taxes or charges may be payable by you, but not to Grace & Holmes, but to customs or tax authorities in your country. We recommend that you consult the details before ordering with the customs or tax authorities.
If you have registered, you can retrieve the shipment status as soon as the shipping is carried out.
Unless otherwise specified in the article description, the goods shall be delivered within 7 days after conclusion of the contract. When paying in advance the delivery period begins after receipt of payment. Please note that no delivery will occur on Sundays and public holidays.
If the delivery of the goods fails despite a two-time delivery attempt, we are entitled to withdraw from the contract. If necessary, counter-performance has been reimbursed to you without delay.
If the product ordered by you is not available because we are not supplied by our suppliers without fault of our own, we are also entitled to withdraw from the contract. In this case, we will inform you immediately and, if necessary, propose the delivery of a comparable product. If a comparable product is not available or if you do not wish to receive a comparable product, we will refund you without delay.
*Furniture and bulky, heavy items are freighted with our antique specialists.
In the case of non-package goods (in particular furniture) the freight forwarder is contracted by Grace & Holmes.
We will contact you prior to delivery to discuss the delivery price and date.
In the case of larger furniture please check before your order, whether these can fit with the conditions on site (height and width of the door frames / stairs house etc.). Unsure? Please do not hesitate to contact us for further information: Telephone +49 4141 7629649 or firstname.lastname@example.org
Please ensure that you provide a current delivery address and are present at the stated or agreed delivery date, thank you.
Please note: The contract or the placing of the goods at delivery is not automatically part of the purchase contract. Should you have any questions, please do not hesitate to contact us for further information: Tel. Grace & Holmes +49 4141 7629649 or email@example.com
At the time of delivery, the goods must be checked for damage in the presence of the driver. If damage is present on the packaging or on the goods, these must be noted on the freight letter and must be acknowledged by the driver. This is the only way to easily replace the goods.
We ship with: DHL, Hermes, DHL 2-man service, freight forwarding
For deliveries within Germany and abroad, you have the following payment options:
Payment by Bank Transfer
PayPal (Transfer via PayPal - you do not need your own PayPal account), SOFORT Banking
You will receive an invoice with VAT included.
1. Payment by Bank Transfer
Überweisen Sie uns den Rechnungsbetrag unter Angabe des Verwendungszwecks bequem auf unserBankkonto
innerhalb von 2 Tagen. Unsere Bankverbindung sowie den Überweisungszweck teilen wir Ihnen im Rahmen der
Bestellabwicklung gesondert per E-Mail mit.
2. Payment via one or more other payment service providers – Paypal, Sofort Banking
3. On Location
You can collect the goods yourself from G&H and pay on site in cash or by debit card. We will inform you by e-mail
when your ordered goods are available for collection. After receipt of this e-Mail and confirmation of an appointment
you can pick up the goods at the address stated in the email. In this case no shipping costs will be charged.
Grace & Holmes
MLP Financial Services Ltd
BIC: MLP BDE61
BLZ: 6723 0000