Payment / Dispatch

Shipping and Payment

Shipping conditions:

Free shipping within the EU. All other countries are subject to additional duties and charges.

Outside Germany / International:

Shipping / deliveries to non-EU countries are calculated without the statutory value added tax. If the delivery is to non-EU countries, additional duties, taxes or charges may be payable by you, but not to Grace & Holmes, but to customs or tax authorities in your country. We recommend that you consult the details before ordering with the customs or tax authorities.
 
Shipping / deliveries to other countries will be made by individual arrangement. If you have registered, you can retrieve the shipment status as soon as the shipping is done.

Notice for International customers: Please also inquire for individual shipping costs.

The delivery takes place within Germany, the countries of the European Union, as well as in the additionally listed countries.

Within the EU countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The United Kingdom, Great Britain and Northern Ireland, Cyprus) as well as Monaco, we ship for free.

When shipping to Norway and Liechtenstein, we charge a proportionate shipping and delivery cost of 20% of the gross sales price including VAT. We do not ship to Switzerland.

Please ask for individual transport costs.


Unless otherwise specified in the article description, the goods shall be delivered within 7 days after conclusion of the contract. When paying in advance the delivery period begins after receipt of payment. Please note that no delivery will occur on Sundays and public holidays.

If the delivery of the goods fails despite a two-time delivery attempt, we are entitled to withdraw from the contract. If necessary, counter-performance has been reimbursed to you without delay.

If the product ordered by you is not available because we are not supplied by our suppliers without fault of our own, we are also entitled to withdraw from the contract. In this case, we will inform you immediately and, if necessary, propose the delivery of a comparable product. If a comparable product is not available or if you do not wish to receive a comparable product, we will refund you without delay.

We supply larger furniture. Please check before every order of bulky products, whether these can fit with the conditions on site (height and width of the door frames / stairs house etc.). Unsure? Please do not hesitate to contact us for further information: Telephone +49 4141 7629649 or bd@graceandholmes.com

Please ensure that you provide a current delivery address and are present at the stated or agreed delivery date, thank you.

In the case of non-package goods (in particular furniture), delivery is made by freight forwarder. The freight forwarder is contracted by Grace & Holmes and we will contact you prior to delivery to discuss the delivery price and date.

Please note: The contract or the placing of the goods at delivery is not automatically part of the purchase contract. Should you have any questions, please do not hesitate to contact us for further information: Tel. Grace & Holmes +49 4141 7629649 or
bd@graceandholmes.com


At the time of delivery, the goods must be checked for damage in the presence of the driver. If damage is present on the packaging or on the goods, these must be noted on the freight letter and must be acknowledged by the driver. This is the only way to easily replace the goods.

We ship with: DHL, Hermes, DHL 2-man service, freight forwarding

Payment Terms:

For deliveries within Germany and abroad, you have the following payment options:

  •     Payment by bank transfer
  •     by PayPal (Transfer via PayPal - you do not need your own PayPal account)
You receive an invoice with VAT included.

Bank details:

Grace & Holmes
MLP Financial Services Ltd
IBAN: DE68672300000200741565
BIC: MLP BDE61
BLZ: 6723 0000


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